Shipping
We ship worldwide. We fulfill your orders within 1-3 business days after an order is placed. Estimated delivery for orders within the U.S. ship within 3-5 business days after an order has been shipped. Estimated delivery for International orders ship within 6-15 business days after an order has been shipped. Please note that the time frames are estimated by the delivery companies that we use for delivering your products to each location worldwide. Rarely, there are delays and delivery duration may extend beyond these expected time frames. International customers may need to pay additional import fees, taxes, and customs (more information below). Please contact your local Customs office for full details. Once we ship your items you will be notified of your tracking number through the email you provided at checkout. It is important that you write the correct email address at checkout, If you write the incorrect email address at checkout you may not receive your tracking number from us.
Incorrect Address
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. Please double check to make sure you didn't make a mistake with your shipping address. If you feel that you made a mistake with your shipping address email us as soon as possible before your package is shipped so that your shipping address can be fixed by one of our customer service agents.
Returns Policy
We accept returns for a refund for unused and unopened returned items. We do not accept used or opened products due to the nature of the product for sanitary reasons. We have to be notified within 14 days of receipt of your purchase. After 14 days of you receiving your items, we will not be able to offer you an exchange or refund. If you attempt to ship products back to us without notifying us first we will not accept the return. To be eligible for an exchange or refund , your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Use USPS or your Countries local postal service to ship the items back to our facility. You should consider using a trackable shipping service or purchasing shipping insurance. Make sure to notify us with the tracking number after you have shipped out your return. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of exchange or return. If you are approved, then your full refund will be applied back into your account. If you’ve done all of this and you still have not received your refund yet please contact us.
Issues: If there is any issues with your order after receiving you will have 24-48 hours to EMAIL US and let us know. No Exceptions. We do this because customers received items and email us days later and sometimes even months later.
Email us at: support@yokuwellness.com
Note: Instagram, Facebook, and twitter are not forms of email.